Data Model for Customer Service on the Move


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Data Model for Customer Service on the Move

We would be glad to have your comments.

This Data Model is based on an Oracle Paper discussing a "Mobile-Ready Customer Service Strategy".
It uses my Canonical Data Model as a Design Pattern.

Conceptual Data Model
This is intended for discussion with business users and management.

Logical Data Model showing only Entity names
This is intended for discussion with data analysts and DBAs.

Barry Williams
Principal Consultant
Database Answers Ltd.
London, England
October 21st. 2016