PURPOSE OF THESE FACTS :-
These Business Rules define the functional requirements which the Database must meet.
They form the basis for agreement between the User and the Database Designer and are
written in a form of structured English which is clear and unambiguous.
The Business Rules have been defined and are detailed here ...

A. The Area being Modelled is :- Service Assessment

User Requirements :-


A. Things of Interest :-
A.1 Service Provider (Organization, branch, dept)
A.2 Recipients (public, inter-branch, inter-dept, organization-wide)
A.3 Services
A.4 Elements/attributes of each service
A.5 Questions (can have more than 1 for an element).
A.6 Results table - stores response for each question of each service answered by a respondent.
A.7 A Report is required which should aggregate to elements, services, provider, and respondent demographics.


B. These THINGS_OF_INTEREST are Related as follows :-
B.1 To be determined.

D. What else do we know about the THINGS_OF_INTEREST :-
D.1 Services can be of the following types :-
	
customized application packages
	
e-directory
	
email system
	
helpdesk
	
online payment service
	
organization website
	
PC maintenance
	
in-house software
	
intranet
	
staff traning
	
technical support
	
etc.

The service can be for internal (same branch,dept or
								different dept/branch)
					or external (customers).
In other words any type of service related to IT and IS regardless
whether a information system is actually used or not.

E. Sample Data includes :-
E.1 To be determined

F. Typical Enquiries include :-
F.1 To be determined.

Barry Williams
Principal Consultant
Database Answers
25th. July 2002