- The new U.S. Visitor and Immigrant Status Indication Technology system (U.S. VISIT) entry-exit system backed by 21^st. century technology - is designed to make entering the U.S. easier for legitimate tourists, students and business travelers, while making it more difficult to enter the U.S. illegally through the implementation of biometrically authenticated documents.

- in its first phase of operation at international air and ports of entry by end of 2003.

1.3 Office of Foreign Assets Control (�Who owns What�)

OFAC� (of the Dept. of the Treasury)

OFAC enforces sanctions based on US foreign policy against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction.

Vendors - Bridger - http://bridgertracker.com/products.html

- Innovative systems - http://www.innovativesystems.com/iLytics/secure.html

- OFAC Compliance - http://www.ofaccompliance.net/

1.4 International Accounting Standards (�Let�s do things Right�)

�- by 2005.

EU members are mandated to report financial results as per the IAS by 2005.�

1.5 Patriot Act (�Keep out the Bad Guys�)

� October 26^th. 2001

� Became law in October 26^th. 2001

- Section 326 � requires identity verification.

Vendors - Bridger - http://bridgertracker.com/products.html

The US PATRIOT Act requires timely and accurate reporting required by industry regulations.

Impact on IT : Need to create a firm-wide infrastructure to understand overall position of any client across all business units

(Extract from : Fti_data_integration.pdf - Area of IT Spending : Regulatory reporting)

Financial Enterprise Software December 2002

� 2002, Financial Technologies International . Reproduction prohibited. www.ftisoft.com

� Enterprise-wide risk management.

Securities firms are finally coming to understand the importance of calculating firm-wide risk levels.

Too many firms have been hurt financially by poor risk management. Firms have too often failed to curb activities of rogue traders whose activities may sink the entire operation, as was the case

with Barings (the highest-profile case of many) when one of its traders in Singapore engaged in illegal trading in Japanese derivatives.

1.6 Sarbanes-Oxley Act (�By the Book�)

� SOX � enacted July 30^th. 2002 in response to a number of major corporate accounting scandals, eg Enron and Worldcom

- requires company executives to certify the accuracy and legitimacy of corporate financial statements or face the possibility of punitive and criminal action.

�- 23^rd. October 2003 (Governance)

-- 23^rd.October 2003 � must register to do audit work.

-- 15^th. June�� 2004 � additional disclosures required.

Sections 302 and 404(a) deal with the inernal controls that a company has in place to ensure the accuracy of their data.

302 � CEOs and CFOs must attest the accuracy of their company�s quarterly and annual reports:-

1) they have seen the reports.

2) the report contains no false statements, and leaves nothing material out.

404(a) � originally sept 15^th. 2003, then extended to June 15^th. 2004

1) Annual report must contain an internal control report .

aaa

22^nd. Augustt - META Group Poll Shows 90 Percent of Companies Engaged in Sarbanes-Oxley Projects

Sixty-five percent of polled respondents claim to be actively involved in an ongoing Sarbanes-Oxley (SOX) project, while 25 percent are said to be planning to initiate a project in the near term, according to a META Group, Inc. survey. The results were based on a recent survey of more than 100 companies regarding their efforts to meet SOX compliance.

While SOX is the major lightning rod for compliance initiatives in the U.S., along with HIPAA and the USA PATRIOT Act, 88 percent of respondents from multinational firms claim SOX projects are managed as global initiatives.

"Because of the required high level of preparation on a global scale, many firms will utilize SOX as a means of improving business efficiency, going beyond what is merely required to comply," said John Van Decker, META Group's lead Sarbanes-Oxley compliance analyst and author of the survey. "We expect company leaders to initiate projects that deploy applications providing visibility/transparency, financial controls and communications and fraud protection."

According to 45 percent of surveyed respondents, CFOs are the most likely leaders to initiate SOX projects, due to their focus on financial management. Internal auditors ranked a distant second (24 percent of respondents). However, an overwhelming majority favor their audit partner for compliance work (59 percent), and this is contrary to META Group's recommendation that a third party be used.

"While this may make the audit attestation process smoother, it limits the multiple views and guidance that may prove invaluable for a relatively new and untested regulatory environment," said Van Decker. "Only 6 percent project that they will use a different audit vendor, and only 3 percent will employ a specialty compliance vendor." META Group also cautions the 29 percent that believe they can do this on their own, again pointing to the relatively untested regulatory environment and the lack of experienced resources (actually none) internally.

2. WHAT ? (BMEWS Data Architecture)

2.1 Implications of the Regulations

Two implications (deceptively simple) :-
1) Transparency
2) Accountability
User Scenarios help to provide insight.

2.2 Meeting the Regulations

This diagram shows the User�s eye view of the Data Architecture.

If the right things are done in the right way, then the right (measurable) results should follow.

Therefore, if Users follow the Best Practice, then their Personal Objectives should be achieved.

Example 1 : Homeland Security and Patriot Act

Enterprise Customer Databases must be matched against Government lists of Suspects.

Example 2 : SOX and CEO of a Public Corporation

The CEO is legally responsible for the integrity of the data in all corporate publications � eg annual reports.

Example 3 : Poisoning the Drinking Water

Federal or State Regulations require measurement of chemicals in the Water Supply :-

2.3 Adding Accountability and Transparency

This diagram shows the Data Architect�s eye view of the Data Architecture �

- adding Accountability and Transparency.

2.4 Adding Enterprise Data Sources

This diagram shows that Enterprise Data Sources can be integrated using a standard approach.

2.5 The Evolution of Business Intelligence �

�� 1) Gartner has coined the term �Business Activity Monitoring�

�� Companies need to track business processes-such as order processing, quality

assurance, inventory, logistics, compliance, etc.- in real time, to improve operational efficiency as business events are happening. In order to satisfy real-time business needs.

BI has evolved from Data Warehousing, to Data Marts, and operational data stores to Performance Monitoring Systems based on KPIs. These solutions allow business managers to monitor key operational business events, detect changes or trends and immediately take corrective action - in real time, or as real-time as appropriate.

2.6 The BMEWS Data Architecture

If we expand the Users-eye View of the Data Architecture, we derive this diagram. It shows the major Layers and �Components in the Data Architecture to meet the requirements of the Regulations.

2.7 The BMEWS Data Model

User Layer

MetaData Layer

BI Layer

Base Data Layer

3. WHEN ? (Requirements � Vendors)

Each of the Acts has a timescale.

A number of vendors have produced specific offerings for the Acts.

Different Enterprises will have different requirements, depending on the nature of their business.

Different Enterprises will be in different states of readiness. For example, some may have a Consolidated Customer Data Model. Others may have Portals and User Performance Objectives in place.

Here are some timings :-

3.1 Basel II Accord - Banks must implement by end 2006.
3.2 Homeland Security (US Govt) - First 100 Days� -� inception on January 24, 2003
3.3 OFAC

3.4 Patriot Act signed into law by President Bush on October 26, 2001.

* penalties up to $1 million, money laundering, (UK in July)

3.5 Sarbanes-Oxley (CPAs) - 23 Oct 03 - 'initiate cut-off process'.
Toward the end of July,2003, Congress passed the Sarbanes-Oxley Act, requiring chief executives and chief financial officers to certify their company's financial statements as fair, accurate and consistent with the provisions of the Security and Exchange Act of 1934.

Two provisions in the law that have yet to take effect may fuel new IT projects.

Section 404, which public companies must begin to comply with by the end of the year, relates to the certification of financial reporting and controls.

Section 409, which doesn't have a clear compliance deadline, calls for companies to report material financial events as they occur, rather than at the end of their financial quarter.

Vendor solutions fall into three Categories:-

a) Architecture Components- eg� Data Integration Software from Ascential or MetaMatrix.

b) Compliance Software � SOX 1 from Innovative Systems.

c) List of �Suspects� � eg Bridger�s Tracker.

Let�s look at how to produce a Plan �

Therefore what is required is to produce a Plan, geared to the required End-Point for the Enterprise.

Here are some notes :-

a) Establish which Regulations apply and how.

b) Identify which Vendors offerings apply.

c) Produce a Plan with an acceptable end-date.

4. HOW ? (General Method � Checklist � Specific Plan)

4.1 The BMEWS Method

The deliverables are tailored Data Dictionary, Data Models, Templates and Checklist to monitor progress.

This leads to Data-driven Agile Development,(the subject for another Paper at another time).

These Steps are, of course, Best Practice, and can be set-up using the BMEWS facilities.

The Method can be applied :-

5.1 Bottom-Up staring with the Base Data Layer

5.2 Top-Down, starting with the User Layer,

5.3 Middle-Outwards starting with the MetaData Layer.

The Information Catalog is populated during the application of the Method, and can be used to control and track the work so that progress proceeds to a logical, consistent and complete conclusion.

4.2 Approach

If you want to do it, this is how you do it � (and by the way, you don�t have any choice) �

Conceptual --� Specific Physical --� Integrate with Corporate Data Architecture.

Therefore, you need a CDA !!!

1) Assess your Readiness
2) Gap Analysis
3) Make a Plan to plug the Gaps

3.1 Identify your Requirements

3.2 Evaluate Vendor offerings

3.3 Draw up a detailed Plan.

Patriot Act � signed into Law by Bush in October 26^th. 2001.

Requires that ��all domestic financial institutions implement [data] screening policies and establish an independent audit function.

Non-compliance : - Penalties up to $1,000,000

Screening solutions must identify suspect Individuals, Organizations and Transactions.

This requires a common approach to handling Customer information, so that suspect individuals and organizations within your Database can be easily compared against government-provided lists.

These lists can be provided by vendors such as Innovative Systems, and include the OFAC list, the FBI�s Most Wanted and Fugitive List, and the Bureau of Export Administration�s Denied Persons List.

Cleansing detail includes :-

�� Names, aliases, name order, etc..

Therefore we are looking for Customer Data Integration solutions.

i/Lytics

4.4 Steps in the BMEWS Method

��

(TRY TO FIND A FIGURE OF A MAN WITH A CASE LABELLED �bmews�)

BDL. The Base Data Layer (Bottom-up)

STEP�� DESCRIPTION�� DATA MODELS

These are draft Steps in the Base Data Layer - Data Sources, ERL and Consolidation.

These include specification of the Generic Consolidated Data Model.

STEP�� DESCRIPTION�� TEMPLATES

BDL.1�� Identify the Data Sources.�

BDL.2�� Identify the Owners of the Data Sources.��

BDL.3�� Choose a Data Feed and create a Schema using Schema Logic,

�� (to be confirmed with Carole and Andrei).��

�� 3.1 Sample Schema for Hotel Bookings

��

BDL.4�� Choose the Generic Consolidated Data Model,(GCDM).

�� 4.1 DBA Generic Customer Data Model

�� 4.2 IBM Financial Services Data Model

�� 4.3 FTI StreetModel

BDL.5�� Map the Data Sources to the GCDM.��

�� 5.1 Schema Logic

�� 5.2 ToBeDetermined

�� 5.3 ToBeDetermined

6�� Choose the Data Warehouse Model.��

�� 6.1 DBA Financial Star DW

�� 6.2 DBA Financial Snowflake DW

�� 6.3 DBA Visits Data Warehouse

�� 6.4 IBM Banking Data Warehouse

7�� Map the GCDM to the DW.��

�� 7.1 Schema Logic

�� 7.2 ToBeDetermined

�� 7.3 ToBeDetermined

8�� Choose the Data Marts Model.��

�� 8.1 IBM Banking Data Marts/Templates

�� 8.2 Business Objects

9�� Map the DW to the Data Marts.��

�� 9.1 Schema Logic

�� 9.2 ToBeDetermined

BI. The BI Layer (Start in the Middle)

STEP�� DESCRIPTION�� DATA MODELS

BIL.1 �� Define the Data Marts (in InfoCat)

BIL.2 �� Define Key Performance Indicators (KPIs)�� KPI Derivation.

BIL.3�� Define Available Library of Risk Reports�� Publish and Subscribe

MDL. The MetaData Layer (Can Begin Here)

STEP�� DESCRIPTION�� DATA MODELS

MDL.1�� Set-up Best Practices �� Best Practice Manuals

MDL.2�� Define the Business Rules (in InfoCat)

MDL.3�� Establish Audit Trail Facilities

MDL.4 �� Initialize Information Catalog / Data Dictionary�� Data Dictionary

UL. The User/Content Layer (Top-Down)

STEP�� DESCRIPTION�� DATA MODELS

UL.1�� Set-up Job Descriptions (Content)

UL.2�� Set up Publications (eg Library in InfoCat) (Content)�� FI/KPI Portal Model

UL.3�� Create Users�� Users and Communities

UL.4�� Create Communities

UL.5 �� Create User Job Responsibilities (Content)

UL.6�� Register User Subscriptions�� Publish and Subscribe

UL.7 �� Specify Portal Features�� Portal Model

UL.8 �� Define Data Ownerships and Quality Responsibilities

UL.9 �� Define User Access Privileges,(eg Query MetaData).

HOW (continued)

Agile Databased Development

4.5 RBW - �Add Data Models and Patterns / Templates

4.5 Analysis of Vendors and Architecture Components

Vendors are listed alphabetically, (MS=Microsoft).

�� LAYER	�� COMPONENT	�� SINGLE VENDOR	�� BEST-OF-BREED
User
	Data Quality		Ascential, Arhenor, Axio, Data Quality.
	Query MetaData		Informatica�s SuperGlue.
	User Portal	IBM (WebSphere Portal) MS (Shared Portal) Oracle (Portal Studio)	�Hummingbird
	Publish & Subscribe	Oracle AQ.
	Traffic Lights	MS (Digital Dashboard)	Ergometrics, Informatica�s SuperGlue.
MetaData
	Audit Trail
	Best Practice	IBM (Content Manager)
	Business Rules		eg Clean-up Scientio - http://www.scientio.com/developers.aspx ,Versata
Info Catalog			OneData, CA-Platinum, Rochade, Schema Logic, SUN MetaDirectory.
BI			�
	Data Marts	IBM (Business Templates) ?	Business Objects
	KPIs		Genie Software - http://www.genie-software.com/Products.asp
	Risk Reports		Business Objects
Base Data
	Data Sources
	Mapping (ETL)	�	Ascential,Informatica,DataJunction, ETI,MetaIntegration, MetaMatrix.
	GCDM	IBM,(Fin Services Data Model).	ADRM(?), FTI (StreetModel), Saphir**
			www.schemalogic.com - Looks good and offers ASP.
	Data Warehouse	IBM, (Banking Data Warehouse).	SAS

	Data Marts	IBM.	Business Objects
	Reference Data		Data Foundations (http://www.datafoundations.com)

4.6 Analysis of Vendors and Legislation

LEGISLATION	VENDORS	OTHER WEB SITES
Basel II Accord		Bank of International Settlements,(www.bis.org)
Homeland	Bridger.com
OFAC	Compliance Analyzer - www.ComplianceAnalyzer.com/
	OFAC Compliance Software - www.ofaccompliance.com

Patriot	Bridger, Innovative Systems
	Visual Banker - www.visualbanker.com
SOX	Fuego - Automating financial controls - http://www.fuego.com/	Official SOX Reference Site (www.sarbanes-oxley.com)
	Stellent.com Solution helps with Section 404 compliance.

4.7 Implementation of User Scenarios

This Section discusses how some specific Vendor Products can be used to implement the sample Scenarios.

This diagram shows the User�s eye view of the Data Architecture.

If the right things are done in the right way, then the right (measurable) results should follow.

Therefore, if Users follow the Best Practice, then their Personal Objectives should be achieved.

4.7.1 : Homeland Security and Patriot Act

Enterprise Customer Databases must be matched against Government lists of Suspects

4.7.1.1 The CEO reviews the appropriate Regulations.

4.7.1.2 The CTO the List of Suspects from vendors,(eg Bridger) in compliance with the Homeland and Patriot Acts.

4.7.1.3 The CTO provides background for the list of corporate Customers.

4.7.1.4 The CTO and CEO reviews the list of Customers who appear match the List of Suspects.

4.7.2 : SOX and CEO of a Public Corporation

The CEO is legally responsible for the integrity of the data in all corporate publications � eg annual reports.

Enterprise Customer Databases must be matched against Government lists of Suspects

4.7.2.1 The CEO reviews the appropriate Regulations.

4.7.2.2 The CEO specifies the publications that he/she will review.

4.7.2.3 The CTO provides background for the specified Publications.

4.7.2.4 The CEO drills down to verify transparency of the processes involved in the derivation of the data.

4.7.2.5 The CEO drills down to verify the accuracy of a sample of the� transparency of� the derived data.

4.7.3 : Poisoning the Drinking Water

Federal or State Regulations require measurement of chemicals in the Water Supply :-

The Job Description for the VP Operations includes responsibility for ensuring that the drinking water is of an acceptable quality.

Daily measurements must be checked against specific standards of cleanliness.

This is a bottom-up analysis and monitoring operation.

�

4.7.3.1 Following his/her Job Description, the Water Engineer takes a daily sample of the Drinking Water.

4.7.3.2 Values are entered into an online Spreadsheet.

4.7.3.3 The values are summarized and automatically compared against KPI Threshold values.

4.7.3.4 If Threshold values are exceeded then the appropriate Traffic Lights change from Green to Red in the Portal Dashboard..

4.7.3.5 The VP Ops notices the Red Traffic Light and reviews the appropriate Regulations.

4.7.3.6 He/She drills down to the detail and determines the appropriate action.

4.7.3.7 The Occurrence and the Action are logged and automatically included in Progress Report. �

5 WHO ? (Are You Ready ?)

5.1� Readiness Checklist

QUESTION	IMPORTANCE	COMMENT
USER LAYER
- Job Descriptions include Objectives
- Job Descriptions include Reports and Documents.
Does Information Catalog exist ?
Have Data Owners been identified ?	High
BASE DATA LAYER
Does �Single View Data Model� available ?	Essential
Have Risk Reporting Requirements been defined ?	High
Business Processes defined ?
Etc..

5.2� Getting Started

STEP	USER SIGNOFF	TEMPLATE
Decide format for Information Catalog
USER LAYER
- Check Organization Chart
BI LAYER
Have Risk Reporting Requirements been defined ?
Business Processes defined ?
Etc..

BASE DATA LAYER
Identify Data Sources and Owners
Rationalize and Reconcile Data
Establish Data Quality
Establish Data Profiles

Define �Single View Data Model�

Define Data Mapping to Single View Model
Define Data Validation Rules
�

10. REFERENCES

10.1 Adsatis

� Survey of Readiness for Basel Accord

Over half the banks are adopting Advanced Internal Ratings Based (IRB) Approach

The industry as a whole will find the Data Management and Data Integration requirements the most onerous.

Is there a �Global Reference Data repository� ?

10.2 Athenor

Athenor is a Data Cleansing Suite from Similarity Systems � www.similaritysystems.com

10.3 Basel II Accord

Bank of International Settlements - www.bis.org.

10.4 Business Rules

� Ilogic � www.ilogic.com � Bracknell - Tel: 01344 661600 - E-mail: info@ilog.co.uk

� Rules Power - http://www.rulespower.com/

Proof of Concept Methodology - http://www.rulespower.com/contents/methodology.html

Business Process Modeling.

10.5 Celequest

Business Activity Monitoring - http://www.celequest.com

Basel Accord :-

Risk management is a critical aspect of any financial institution�s operations. Continual monitoring of risk exposure is important not just for sound fiscal planning, but for early warning signs of potential defaults that could put an institution at risk.

Celequest�s unique ability to integrate and analyze information from multiple sources in real time is a vital asset for firms focused on minimizing their risk exposure. For example, Celequest can be used to monitor loan covenants, combining and analyzing information on customers� profitability, inventory levels, sales etc., and notifying appropriate personnel whenever any of those covenants are breached.

Celequest can also be used to monitor a firm�s risk portfolio, alerting managers when the portfolio�s risk level has crossed a predefined threshold. And, with Celequest these thresholds can be defined as anything from a simple discrete number to an �intelligent threshold� that indicates the risk level is, for example, more than 2 standard deviations away from the threshold for more than 4 hours.

Patriot Act Compliance

Compliance with the USA Patriot Act can be challenging for financial services firms. To do it right, firms must constantly monitor financial transactions to ensure that they�re not being used for the benefit of illegal activities. Celequest can help with this difficult task. Celequest can integrate multiple sources of internal and external data and dynamically model scenarios where transaction patterns may indicate possible illegal activity. Once identified, activity can be brought to the attention of the authorities through automatic alerts that can be configured within Celequest.

From the Product PDF file �

�Alerts incorporating escalation � go to key business managers when an exception condition occurs.

�dashboard of alerts can be embedded in a personalized Portal.�

�Events � Business Views (Data Models that provide a real-time picture of a business activity.

Rules update the Metrics

Each Business Activity is a collection of possible Scenarios that identify exceptional business conditions. The Scenario Modeler defines business activities and defines the Scenarios that monitor the Activities.

�Activity Dashboard has Alerts and KPIs, Workflows and Drill-downs.

Celequest Patriot Act

Compliance with the USA Patriot Act can be challenging for financial services firms.

To do it right, firms must constantly monitor financial transactions to ensure that they�re not being used for the benefit of illegal activities.

Celequest can help with this difficult task. Celequest can integrate multiple sources of internal and external data and dynamically model scenarios where transaction patterns may indicate possible illegal activity. Once identified, activity can be brought to the attention of the authorities through automatic alerts that can be configured within Celequest.

10.6 Data Foundations

One Data :- http://www.datafoundations.com/products/index.html

10.7 Dublin Core MetaData Conference

- http://dc2003.ischool.washington.edu/registration.html - Sept. 28^th � Oct.2^nd.

10.8 �GCDM

Schema Logic � www.schemalogic.com

Looks good and offers ASP.

"Death of the Accidental Enterprise �

Architecture Becoming a Real-Time Enterprise demands the death of the accidental enterprise architecture and will force companies to focus on application integration in a strategic way. �
Gartner Group, 2002

"SchemaLogic is inhabiting an exciting market space. Your message is powerful, especially when your customers are large enterprises with strong leadership. The ROI is rapid. When enterprises have the EAI and messaging tools to transform any source formatted data to any target format as they do today, it is mandatory that an authoritative repository of schemas be available for standards enforcement. I am confident that the SchemaLogic�s technology does do this well.�
John Hanson, BAAN

10.9 Genie Software

- 01227 451400 http://www.genie-software.com/Products.asp

Business Genie 'Health Master' has been designed to provide you with a diagnostic check on various key indicators bench-marked to industry standards and past performance.

It is a single use product, completed on screen. The details submitted require professional attention and the report is e-mailed back to you after being checked.

10.10 Homeland

Bridger.com

10.11 Informatica

SuperGlue for Visibility ($150K) � drill-down metadata, dashboard, personalized directory and portal, role-based.

Informatica's extraction technology plus presentation layer has applications in new regulatory environment

Business analytics specialist Informatica has released what it calls SuperGlue, which will offer metadata (data about data) viewing capabilities, via a dashboard, to customers.

Thus, SuperGlue is both underlying technology -- mainly extraction, a Informatica specialty -- and a presentation layer.

Metadata has genuine business importance these days because All CFOs are signing on the dotted line in response to Sarbanes-Oxley, and when they see a big number, they want to know the background of where it came from.

Accordingly, SuperGlue can be used as part of the supporting documents involved in this process, giving the CFO visibility into the databases from which figures were culled, what business processes went into the calculation, and "a look at all the information about that data�.

For those who really want to dig into their metadata, SuperGlue offers advanced 'lineage' features that trace the dependencies between databases. This will be important for enterprises with many data sources, which is the majority.

�INFORMATICA SUPERGLUE EMPOWERS CIOS WITH GREATER VISIBILITY AND CONTROL OF ENTERPRISE INFORMATION

Revolutionary new metadata management software provides audit trail for data, systems and processes across the enterprise�

Personalized directory-SuperGlue includes a searchable catalog of an enterprise's information assets, coupled with their business and technical attributes. This secure knowledge base can be personalized

by role and can present logical, physical and process-based views of assets across all enterprise systems and projects.

10.12 Innovative Systems

� offers software utilities� for Compliance - http://www.innovativesystems.com/

10.13 Knowledge Management

An excellent site � especially the New - http://www.kmworld.com/news/

What is KM and what kind of s�w solutions are appropriate ?

Maybe � combination of Best Practice, Q & A, Feedback, State-of-the-Art, SOPs, Tutorials.

Try ASP trial - http://www.knowledgebase.net/ - Your order number is 92541 (miami3)

Here�s a good site :- http://www.kmworld.com/

Best Practice on KM :- http://www.kmworld.com/publications/whitepapers/index.cfm

Provides Hosted Edition, Professional Edition, Enterprise Edition.

Possible applications :-

KnowledgeBase.net is the essential application for any business to create, maintain, and share company knowledge. Popular client applications of KnowledgeBase.net include:

a) Self-Service Customer Support

b) FAQ Management

c) Contact Center Knowledge Management

d) Help Desk Knowledge Base

e) Document Management

f) Product / Project Documentation

10.14 MetaMatrix

MetaMatrixis an Enterprise-level Data Integration Product � www.metamatrix.com

10.15 MKS

MKS Integrity Manager is a Workflow Mgt solution to the SOX requirements.� www.mks.com

(with a Graphic Modeller).

10.16 OFAC

10.17 Oracle

Corporate Governance - http://www.oracle.com/solutions/corporate_governance/

Corporate Governance is a global concern, but not all geographies are facing the same challenges. In the United States, the Sarbanes-Oxley Act introduced strict requirements for a new level of corporate accountability that fundamentally changes the way US-based businesses report financial information. In Europe, the mandated adoption of the International Accounting Standards (IAS) by 2005 will ultimately require businesses to review and standardize their existing processes, practices, and systems to meet the new standard. �Oracle can help you respond to the myriad regulatory demands of the global economy.

Oracle E-Business Suite 11i has a unified Data Model and BI.

Need improved internal controls to :-

Enforce policies and procedures
Detect and manage exceptions early.

The weak economy heightens scrutiny of corporate leadership.

A McKinsey survey identified that 44% of directors don�t fully understand the key drivers of value for the organizations they control. (McKinsey � April � May 2002 US Directors Survey)

10.18 Patriot Act

Bridger, Innovative Systems

Visual Banker - www.visualbanker.com

10.19 Reference Database

Kalido � www.kalido.com

10.20 Rules

Scientio � Business Rules Processor - http://www.scientio.com/developers.aspx

10.21 Sarbanes-Oxley

SOX � www.sarbanes-oxley.com

SOX/PWC -http://www.pwcglobal.com/Extweb/NewCoAtWork.nsf/docid/D0D7F79003C6D64485256CF30074D66C

Fuego - Automating financial controls - http://www.fuego.com/

�Sarbanes-Oxley Solution� - SOX � from Stellent - �www.stellent.com

Based on its Universal Content Management architecture, which has been deployed by customers for a variety of compliance processes such as those related to HIPAA, ISO 9000 and FDA approval, the Sarbanes-Oxley Solution from Stellent is designed to help companies efficiently manage and approve content related to financial and non-financial disclosures as well as Section 404 compliance.

Stellent further says the solution enables companies to address the initial documentation and identification of key processes and controls as required by the Sarbanes-Oxley Act and automates testing processes to ease the ongoing resource requirements.

The company adds that the offering allows all of the various parties involved in the compliance process to quickly, easily and securely create, manage, share, track, approve and archive all information pertaining to disclosures and financial reporting with minimal training, using only a browser.

The software is personalized for non-technical business users, such as auditors, accountants and chief financial officers, and includes an interface that uses field-specific terminology and guides people through the system.

Stellent says the offering supports any file type, including rich media files such as earnings conference calls or videoconferences, and automatically converts content to Web-based formats, such as HTML or PDF.

Also, Stellent will collaborate with Protiviti, an internal audit and business and technology risk consulting firm, to support customers in managing their Sarbanes-Oxley requirements.

10.22 - Vendor � Visual Banker

About OFAC

The Office of Foreign Assets Control (OFAC) of the U.S. Department of the Treasury administers and enforces a series of new laws that impose economic and trade sanctions against targeted foreign countries and their agents, terrorism sponsoring organizations and agencies, and international narcotics traffickers based on U.S. foreign policy and national security goals.

Under these laws, financial institutes, securities firms, and insurance companies are obligated to block or "freeze" property and payment of any funds transfers or transactions, and to report all blockings to OFAC within 10 days of occurrence.

Any institution in non-compliance is open to adverse publicity, fines, and even criminal penalties.

OFAC acts under presidential wartime and national emergency powers, as well as authority granted by specific legislation, to impose controls on transactions and freeze foreign assets under U.S. jurisdiction.

New Treasury Rules

Recently, as an extension of the U.S.A. Patriot Act, OFAC created new Rules impacting on financial institutions. The objective of these Rules is to eliminate "money laundering".

These Rules require all U.S. financial institutions (banks, insurance companies, credit unions, etc.) to screen new customers against federal lists of known and suspected terrorists, with an emphasis on Specially Designated Nationals (SDN).

Executive Responsibility

Responsibility for this process will be held at the executive level, and must be a component of an executive involved and approved plan.

U.S.A. Patriot Act, Section 326

Specifically, Section 326 of the U.S.A. Patriot Act calls for the following:

Verify the identity of any person seeking to open an account.

Maintain records of the information used to verify the person's identity, including name, address, and other identifying information,

Determine whether the person appears on any lists of known or suspected terrorists or terrorist organizations provided to the financial institution by any government agency.

This means �

Financial institutions must have a customer identification and verification program.

All new accounts need to be screened against OFAC Specially Designated Nationals and other published lists of blocked persons, criminal suspects, known and suspected terrorists, and designated terrorist organizations.

Documents used to identify the new account holder (such as driver's license, passport, social security card, or credit cards) need to be verified to a reasonable and practical extent to determine that the identity is valid.

A certified database of all accounts needs to be maintained containing the name, date of opening, identification presented, and the identity verifications, with records retained for 5 years after the account is closed.

Additional related rules are also coming into effect for other large money-handling interests, such as lottery corporations and casinos.

	AREA	DATES	BEST PRACTICE	INDIVIDUAL (GCDM)	ORGANIZATIONS	CUSTOMERS	TRANS	EVENTS	ASSETS
Basel II	Banks/Finance Risk Reports	2006	�Yes		Yes	Yes	Yes
Homeland	Security � Suspects			Yes	Yes	Yes (Bridger)	Yes
OFAC	Suspects			Yes	Yes	Yes	Yes		Yes
Patriot	Suspects	Oct 2001		Yes	Yes	Yes	Yes
SOX	Governance		Yes		Yes	Yes (Stellent)	Yes